Support
ChronoScan - Document Capture Software - PDF import - only the logo visible - ChronoScan Forum

PDF import - only the logo visible

More
29 Apr 2020 14:10 #3238 by BaranyiP
Hi all,

I have a similar problem, like the user describes at Quite urgent : problem with PDF import in Chronoscan for specific invoices Topic started 05 Sep 2019 16:53, by nono.
I am receiving PDF invoices, what looks fine in Acrobat Reader, but shows only the UniCredit logo, when I drop it on the ChronoScan surface.
We use ChronoScan 1.0.2.37.
Please let me know, if you need further info from us.
Thanks:
Peter
Attachments:

Please Log in or Create an account to join the conversation.

More
29 Apr 2020 15:50 #3239 by Gsimao
I would suppose you are using Extract Images on the conversion options for your PDF file. Is that correct? Try using Auto Detect or Convert to Image. Extract Images is not supposed to be used for native PDF files.

Please Log in or Create an account to join the conversation.

More
29 Apr 2020 18:51 #3240 by BaranyiP
Hi,
I tried all the 3 options, unfortunatelly none of them shows the true content of the given PDF.

Please Log in or Create an account to join the conversation.

More
30 Apr 2020 00:18 #3241 by Gsimao
I can reproduce the error here. We will look into the issue.
For the moment you can workaround the problem by using ghostscript as your pdf renderer: www.chronoscan.org/doc/job_administratio...jQw&st=Mg==&sct=MA== or on a global level: www.chronoscan.org/doc/configuration_par...jQw&st=Mg==&sct=MA==
You will need to download and install ghostscript: github.com/ArtifexSoftware/ghostpdl-down...d/gs952/gs952w32.exe and point station_gswin32c to the executable file as well as set station_RenderWith_gswin32c to true

Please Log in or Create an account to join the conversation.

More
30 Apr 2020 07:39 - 30 Apr 2020 07:43 #3242 by BaranyiP
Hi,
if it helps, I can send you an other file, what appears totally empty.
Moreover I have a backup environment, where I saved the status last year October. I have there the 1.0.2.18 version. It shows the same empty picture when I drop these PDFs on them.
Attachments:
Last edit: 30 Apr 2020 07:43 by BaranyiP.

Please Log in or Create an account to join the conversation.

More
30 Apr 2020 17:49 #3243 by Gsimao
I just sent out an email. Please check your inbox.

Please Log in or Create an account to join the conversation.

More
05 May 2020 07:23 #3244 by BaranyiP
Hi, any news for me, please?

Please Log in or Create an account to join the conversation.

More
05 May 2020 14:37 #3245 by Gsimao
BaranyiP,
I have sent an email on 30/04/2020 18:49 (UK Time). Did you not receive it? Please check your spam box.

Please Log in or Create an account to join the conversation.

More
05 May 2020 14:41 #3246 by BaranyiP
Dear Gabriel,
indeed I read it, and I answered at 21:17 CET, that you can go ahead, please send both of the files. Use as you need to resolve the probelm.
Maybe you should check your spam folder ...? :)

Please Log in or Create an account to join the conversation.

More
05 May 2020 14:44 #3247 by Gsimao
Just found it! We will send the files over and I will get back to you once we know more.

Please Log in or Create an account to join the conversation.

More
12 May 2020 09:06 #3249 by BaranyiP
Hi, any news for us, please?

Please Log in or Create an account to join the conversation.

More
13 May 2020 10:53 #3250 by Gsimao
Not yet Baranyi,
we are still checking the files.

Please Log in or Create an account to join the conversation.

Time to create page: 0.274 seconds